Below are helpful ideas to help you choose the right cremation urn company to purchase from
Get to Know the Company
You want to deal with a company that is experienced and ethical. Take some time to learn about the
company you are considering.
How long have they been in business?
Where are they located?
Be skeptical of companies that do not fully disclose simple information such as contact info, or where they
are located. What could they be trying to hide?
Inspect Their Customer Service
You want customer service that is genuinely interested in helping you instead of just getting the sale. They
should have the goal of fulfilling your needs and not just theirs.
Are they easily accessible by phone or email?
Are they knowledgeable and did they answer your questions?
If contacted after hours did you receive a reply within a reasonable amount of time the following business
day?
It is more comforting to talk to a live person and this should be possible during regular business hours.
Call on them with any questions and see how they handle your call. This gives you an opportunity to
experience interaction with them before you actually make a purchase.
You should feel comfortable when discussing various details with them.
Look for a Guarantee
You want a satisfaction guarantee especially with this type of product. If you get the urn and decide you don’t
like it, you should be able to return it as long as it is in resalable condition.
Are their urns sold with a guarantee?
Does the company accept returns?
If so do they have a restocking fee?
If you order an urn that has been personalized or if it is custom made, then it is understandable if the
company cannot accept a return. However, if it is damaged upon arrival or they personalized it with the wrong
information they should replace it at no charge to you.
If they have a satisfaction guarantee posted on their site, read it and ask yourself if you are comfortable with
it.
Your Privacy is Sacred
With the amount of identity theft going around, you want to make absolutely certain your personal information
is protected by the company you are dealing with.
Do they have a privacy policy posted that is easily accessible?
Does it guarantee your personal information will not be sold?
You’ve heard the stories where someone purchased a product online only to have their information sold to
spammers. Take the necessary steps to ensure it does not happen to you.
You Need Secure Transactions
You’ve taken precautions to ensure your credit stays healthy. Don’t ruin it by making an online purchase from
a non-secure website, which in turn may lead to fraudulent charges.
Does the company guarantee secure transactions?
What types of security measures are offered?
Do they have a security guarantee?
If a company is asking for your credit card information over the Internet, then they better have secure payment
processing in place, Period!
When submitting your card info make certain the web page begins with https://, whereas there is an ‘s’ at the
end of the http or a closed security lock at the bottom right hand side of the window. If it does not then the
page is not secure.
Check on their site for a security guarantee and what measures are taken to protect your credit card
information.
Beware of Hidden Charges
Don’t you dislike when you decide to purchase an item only to find there are hidden costs such as delivery
charges or other unexpected costs? Look more closely at the bottom line price and be aware of additional
charges.
Does the company charge extra for delivery?
If buying cremation jewelry, do they charge extra for the chain?
After you’ve added the items to your cart and are ready to check out, look to make sure no additional charges
have been added that were not previously selected.
If you are purchasing cremation jewelry, take note that several retailers charge a lower price for the jewelry
pendant and then add an additional charge for the chain. This is to create the illusion that their prices are
lower whereas the total price is higher than you were first led to believe.
Get to Know the Company
You want to deal with a company that is experienced and ethical. Take some time to learn about the
company you are considering.
How long have they been in business?
Where are they located?
Be skeptical of companies that do not fully disclose simple information such as contact info, or where they
are located. What could they be trying to hide?
Inspect Their Customer Service
You want customer service that is genuinely interested in helping you instead of just getting the sale. They
should have the goal of fulfilling your needs and not just theirs.
Are they easily accessible by phone or email?
Are they knowledgeable and did they answer your questions?
If contacted after hours did you receive a reply within a reasonable amount of time the following business
day?
It is more comforting to talk to a live person and this should be possible during regular business hours.
Call on them with any questions and see how they handle your call. This gives you an opportunity to
experience interaction with them before you actually make a purchase.
You should feel comfortable when discussing various details with them.
Look for a Guarantee
You want a satisfaction guarantee especially with this type of product. If you get the urn and decide you don’t
like it, you should be able to return it as long as it is in resalable condition.
Are their urns sold with a guarantee?
Does the company accept returns?
If so do they have a restocking fee?
If you order an urn that has been personalized or if it is custom made, then it is understandable if the
company cannot accept a return. However, if it is damaged upon arrival or they personalized it with the wrong
information they should replace it at no charge to you.
If they have a satisfaction guarantee posted on their site, read it and ask yourself if you are comfortable with
it.
Your Privacy is Sacred
With the amount of identity theft going around, you want to make absolutely certain your personal information
is protected by the company you are dealing with.
Do they have a privacy policy posted that is easily accessible?
Does it guarantee your personal information will not be sold?
You’ve heard the stories where someone purchased a product online only to have their information sold to
spammers. Take the necessary steps to ensure it does not happen to you.
You Need Secure Transactions
You’ve taken precautions to ensure your credit stays healthy. Don’t ruin it by making an online purchase from
a non-secure website, which in turn may lead to fraudulent charges.
Does the company guarantee secure transactions?
What types of security measures are offered?
Do they have a security guarantee?
If a company is asking for your credit card information over the Internet, then they better have secure payment
processing in place, Period!
When submitting your card info make certain the web page begins with https://, whereas there is an ‘s’ at the
end of the http or a closed security lock at the bottom right hand side of the window. If it does not then the
page is not secure.
Check on their site for a security guarantee and what measures are taken to protect your credit card
information.
Beware of Hidden Charges
Don’t you dislike when you decide to purchase an item only to find there are hidden costs such as delivery
charges or other unexpected costs? Look more closely at the bottom line price and be aware of additional
charges.
Does the company charge extra for delivery?
If buying cremation jewelry, do they charge extra for the chain?
After you’ve added the items to your cart and are ready to check out, look to make sure no additional charges
have been added that were not previously selected.
If you are purchasing cremation jewelry, take note that several retailers charge a lower price for the jewelry
pendant and then add an additional charge for the chain. This is to create the illusion that their prices are
lower whereas the total price is higher than you were first led to believe.
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